Eighty-seven percent of consumers read online reviews for local businesses. For home services, that number is even higher. Before a homeowner invites you into their home, they want to know that other homeowners trust you. Your online reputation is the single biggest factor in whether a potential customer chooses you or your competitor.
Why Most Contractors Struggle With Reviews
The problem is not that your customers are unhappy. Most contractors do great work and have satisfied customers. The problem is that asking for reviews is awkward, inconsistent, and easy to forget. You finish a job, move on to the next one, and the opportunity is gone.
The Multi-Channel Approach
The most effective review generation uses multiple channels: text messages (98 percent open rate), email follow-ups, and even direct mail. Each channel reaches customers in a different way and at a different time. Our automated campaigns send review requests through all three channels in a coordinated sequence that maximizes response rates.
Responding to Every Review Matters
Responding to reviews — both positive and negative — shows potential customers that you care. It also signals to Google that your business is active and engaged. We provide review monitoring across Google, Facebook, and 200 plus sites, with AI-assisted response management that makes it easy to reply to every review.
A strong review profile does not happen by accident. It is the result of a systematic, automated process that runs in the background while you focus on your work. That is what we build for you.